Follow the step-by-step instructions in the ASTRO Command Center software.Connect your device to your computer via USB.Once the “Get” becomes “Launch” hit the “Launch button to launch the ASTRO Command Center software.Click the blue “Get” button on the right hand corner of the screen to download and install ACC.Follow the link below to open the Microsoft Store.INSTALLATION INSTRUCTIONS FOR WINDOWS 10 OPERATING SYSTEMS: The software will not detect any other ASTRO Gaming products prior to the generations of products mentioned above, and is not compatible with the C40 TR Controller Or A20 Wireless Headsets. A50 Wireless + Base Station Gen 4 (2019 release) A50 Wireless + Base Station Gen 3 (late 2016 release) Please reply with the status of the issue, we will be glad to help you further.The Windows 10 version ASTRO Command Center software, from the Microsoft Store, enables full configuration of the adjustable settings for these ASTRO devices: To remove the greyed out devices, right click on the device and select Connect the headset to your computer using the charging cable. Plug the wireless USB dongle into your computer.

Close Razer Synapse and other applications then click 'OK'. Note: File location varies depending on which folder you selected prior to the download.

Expand Universal Serial Bus and remove all the greyed out devices. Run the 'RazerNariPairingUtilityvX.XX.XX.exe' file.

Press and hold the Windows + X key on the keyboard.

Please follow the steps mentioned below to uninstall the hidden drivers:

I would also suggest you to uninstall all the hidden devices under USB hive and check if you are able to connect the wireless adapter. How to connect an Xbox One Wireless Controller to a Windows PC and see if that helps in resolving the issue. If you are using an Xbox one controller, I suggest you to refer the steps in the article To have a better clarity on the issue please reply to the following questions: I appreciate your time and patience to work on this issue. Thank you for writing to Microsoft Community Forums. Xbox Controller is not connecting to Wireless Adapter

Xbox wireless adapter drivers